Support

Usage Questions

If you have questions about how to use LImBuS, or have an issue that isn’t related to a bug - feel free to email us - and we’ll try and get back to you as soon as possible.

Bug Reports

Part of being free and open is our willingness to participate in public bug tracking. We make use of GitHub to help orchestrate development of LImBuS. If you would like to submit a bug report then you are required to sign up, but don’t worry - it’s complete free to use.

We understand that many of our users are going to be new to to this, and understand that it may be difficult to submit your first bug. We advise that you follow this simple step-by-step guide to get started:

  1. Visit the “Issues” page on our GitHub.
  2. Search the issue list to ensure that your report hasn’t been filed already. If your report has already been filed by someone else, comment that you are experiencing the same problem - so we know that you’re also affected.
  3. If you believe your bug is a new one, then feel free to create a “New Issue”. Type in a complete (more on this shortly) summary and description of your issue and submit it.

What makes a good issue?

Here are a couple of pointers on how to submit a good issue:

  • Specific Summary: Think of the summary as the title of the issue you’re reporting. It’s important to be specific because it makes our lives easier when searching. Submitting a summary like “it doesn’t work” doesn’t really help us achieve that. Instead consider something like “Unable to submit transfer request” or “Error when viewing User Profile”.
  • Provide Information: Provide as much information you can including, where appropriate, the error (in full) that has been thrown.
  • Help us Help you: We may ask you to provide more information. Failure to assist will likely lead to us closing the issue, even if the problem hasn’t been fixed.

Feature Requests

Feel free to submit a feature request using our GitHub’s Issues page. We ask that you are respectful when making a request, and not provide negative feedback about existing features - instead please use positive language - and present it in a way that will get us excited to add your feature to our project.

Priority Support

If you would like to find out more about sponsoring the project for priority support, feel free to drop us an email and we’ll get back to you with more information.